Privacy Policy

Stern Property Management always protects your privacy, ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website: https://sternmanagement.com

Effective Date: May 22, 2025

1. Introduction

Welcome to Stern Property Management. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices regarding your personal information, please contact us at:

Address: 5979 W 3rd Street, Suite 202, Los Angeles, CA 90024
Email: online@sternmanagement.com
Phone: 323-525-1501


2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our services, participate in activities on the website, or otherwise contact us. The personal information we collect includes the following:

  • Name and Contact Data: Your first and last name, email address, postal address, phone number, and other similar contact data.
  • Credentials: Passwords, password hints, and security information used for authentication and account access.
  • Payment Data: Data necessary to process payments, such as payment instrument numbers (e.g., credit card numbers) and associated security codes.
  • Professional Data: Information related to your professional background, skills, work preferences, and other relevant details for VA placement.
  • Usage Data: Information about how you use our website and services, including IP address, browser type, operating system, referring URLs, and device information.

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes. We process your personal information for these purposes based on our legitimate business interests, to enter into or perform a contract with you, with your consent, and/or for compliance with legal obligations. These purposes include:

  • Facilitating Account Creation and Logon Process: If you choose to link your account with third-party accounts (e.g., Google or Facebook), we use the information you provide to facilitate account creation and login.
  • Sending Administrative Information: Such as product, service, and new feature updates, and changes to our terms, conditions, and policies.
  • Fulfilling and Managing Orders: Including payments, returns, and exchanges.
  • Posting Testimonials: With prior consent.
  • Requesting Feedback: To improve our website and services.
  • Protecting Our Services: For fraud monitoring and prevention.
  • Enforcing Terms and Policies: For compliance with legal and regulatory requirements.
  • Matching Clients with VAs: Using professional data to find suitable virtual assistants.
  • Providing Support Services: For clients and virtual assistants.
  • Facilitating SMS Communications: Using your phone number to send service-related and transactional SMS messages, such as appointment reminders or account updates.

4. SMS Communications

Tenants opt in to receive SMS communications from Stern Property Management when they:

  • Provide their phone number during the lease application or onboarding process.
  • Submit a maintenance request through our website or the resident portal.
  • Or request text updates via phone, email, or web form.

In this case, Stern Property Management may use your phone number to send you service-related SMS messages, including: to follow up with tenants about maintenance requests and having them completed. In addition,

  • Appointment reminders.
  • Maintenance Request/ work order updates.
  • Transaction confirmations.
  • Updates about your account or our services.
  • Message frequency may vary to 1-2 messages per week.

Privacy of SMS Communications

Opting In: SMS opt-in or phone numbers for SMS are not shared with any third-party or affiliate company for marketing purposes. Thank you for opting in to receive recurring messages from Stern Property Management. Msg frequency varies. Msg & data rates may apply. Reply HELP or INFO for help.

Opting Out: You can opt out of SMS communications at any time. Reply STOP or UNSUBSCRIBE to opt out. to the message or by contacting us at online@sternmanagement.com. Standard messaging and data rates may apply.

You've opted out of receiving messages from Stern Property Management. You will receive no further messages. To opt back in, reply SUBSCRIBE or JOIN.


5. Sharing Your Information

We may process or share your data based on the following legal bases:

  • Consent: When you provide specific consent for a particular purpose.
  • Legitimate Interests: To achieve our legitimate business interests.
  • Performance of a Contract: To fulfill the terms of a contract with you.
  • Business Partners: Partners with whom we collaborate to offer you additional services, like rental payments.
  • Service Providers: Third-party sites that help us operate and provide our services.
  • Legal Obligations: To comply with applicable laws, governmental requests, or legal processes.

6. Data Security

We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission or storage is completely secure. We cannot guarantee the absolute security of your data.

Stern Property Management operates in California, and we operate under the rights of the California Consumer Privacy Act (CCPA), including:

  • Right to Know: You can request information about the categories and specific personal information we collected about you.
  • Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out: You have the right to opt-out of your personal information. We do not sell your personal information.
  • Right to Non-Discrimination: You cannot be discriminated against for exercising your CCPA rights.

To exercise your CCPA rights, please contact us at online@sternmanagement.com.

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.


7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this privacy notice, unless a longer retention period is required by law.


8. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access and Correction: Request access to and correction of your personal data.
  • Data Portability: Request a copy of your data in a machine-readable format.
  • Data Deletion: Request deletion of your data, subject to legal exceptions.
  • Objection to Processing: Object to processing of your data based on legitimate interests.

To exercise your rights, please contact us at online@sternmanagement.com.


9. Updates to This Privacy Policy

We may update this privacy notice periodically. Updates will be indicated by a revised “Effective Date.” We encourage you to review this notice frequently to stay informed about how we protect your information.


10. Contact Us

For any questions or comments about this policy, please contact us at:

Address: 5979 W 3rd Street, Suite 202, Los Angeles, CA 90024
Email: online@sternmanagement.com
Phone: 323-525-1501


11. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our site. You can control the use of cookies through your browser settings.


12. Protecting Your Privacy

We are committed to protecting your privacy. Your personal information will not be transferred or shared with any external organizations under any circumstances. We do not disclose, sell or provide your data to third parties for any purposes.