Privacy Policy

Stern Property Management is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website: https://sternmanagement.com

Effective Date: July 8, 2026

1. Introduction

Welcome to Stern Property Management. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this notice or our practices regarding your personal information, please contact us at:

Address: 5979 W 3rd Street, Suite 202, Los Angeles, CA 90024
Email: online@sternmanagement.com
Phone: 323-525-1501

2. Information We Collect

We collect personal information that you voluntarily provide to us when you apply to rent, register on the website, submit a maintenance request, make a payment, express interest in our services, or otherwise contact us. The personal information we collect may include:

  • Name and Contact Data: Your first and last name, email address, postal address, phone number, and similar contact details.
  • Credentials: Passwords, password hints, and security information used for authentication and account access.
  • Payment Data: Data necessary to process payments, such as payment card numbers and associated security codes.
  • Tenancy Data: Information related to your lease, residence, maintenance requests, and account with us.
  • Usage Data: Information about how you use our website and services, including IP address, browser type, operating system, referring URLs, and device information.

3. How We Use Your Information

We use the personal information collected via our website for a variety of business purposes. We process your personal information based on our legitimate business interests, to enter into or perform a contract with you, with your consent, and/or to comply with legal obligations. These purposes include:

  • Facilitating account creation and login: including where you choose to link a third-party account (e.g. Google or Facebook).
  • Sending administrative information: such as service updates and changes to our terms, conditions, and policies.
  • Managing your tenancy and account: including rent and other related payments, maintenance requests, and related services.
  • Requesting feedback: to improve our website and services.
  • Posting Testimonials: with prior consent.
  • Protecting our services: for fraud monitoring and prevention.
  • Enforcing our terms and policies: and complying with legal and regulatory requirements.
  • Providing support: to residents and applicants.
  • Facilitating SMS communications: using your phone number to send service-related and transactional SMS messages, such as appointment reminders, maintenance updates, or account notifications.

4. SMS Communications

Tenants and applicants opt in to receive SMS communications from Stern Property Management by taking an affirmative action that shows consent to receive text messages, such as:

  • Submitting a maintenance request that includes a mobile number, after being shown notice that doing so enrolls that number in SMS updates about the request;
  • Checking the SMS consent box and providing their phone number on our text-message sign-up form; or
  • Agreeing to the SMS consent language included in our lease or onboarding paperwork.

Where consent is provided by submitting a maintenance request, SMS messages will relate to that request and your account. You can opt out at any time by replying STOP, and reply HELP for help.

Once opted in, Stern Property Management may use your phone number to send you service-related SMS messages, including:

  • Follow-ups regarding your maintenance or work-order requests;
  • Appointment reminders;
  • Maintenance and work-order status updates;
  • Transaction confirmations; and
  • Updates about your account or our services.

Message frequency varies. Message and data rates may apply.

Privacy of SMS Communications

No sharing: SMS opt-in data and consumer phone numbers will not be shared, sold, or disclosed to third parties or affiliates for marketing or promotional purposes, and will not be shared with any third parties except service providers acting on our behalf to deliver these messages, or where required by law. SMS opt-in and consent are never shared with third parties for their own purposes.

Opting in: By opting in, you consent to receive recurring service-related messages from Stern Property Management. Message frequency varies. Message and data rates may apply. Reply HELP or INFO for help.

Opting out: You can opt out at any time by replying STOP or UNSUBSCRIBE to any message, or by contacting us at online@sternmanagement.com. After opting out, you will receive no further messages. To opt back in, reply SUBSCRIBE or JOIN.

5. Sharing Your Information

We do not sell your personal information. We may share limited personal information only in the following circumstances:

  • Service Providers: third parties that help us operate our business and deliver our services (for example, our property-management platform and payment processor), who are permitted to use the information only to provide services to us.
  • With your consent: when you provide specific consent for a particular purpose.
  • Performance of a contract: to fulfill the terms of a contract with you, such as processing rental payments.
  • Legal obligations: to comply with applicable laws, governmental requests, or legal processes.

SMS opt-in data and consumer phone numbers will not be shared, sold, or disclosed to any third party or affiliate for marketing or promotional purposes, and will not be shared with any third parties except service providers acting on our behalf to deliver these messages, or where required by law.

6. Data Security

We use administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee the absolute security of your data.

We maintain administrative, technical, and physical safeguards designed to prevent unauthorized access to, use of, or sharing of consumer information, including SMS registration data and phone numbers.

Stern Property Management operates in California, and we honor the rights provided under the California Consumer Privacy Act (CCPA), including:

  • Right to Know: you can request information about the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: you can request deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out: you have the right to opt out of the sale of personal information. We do not sell your personal information.
  • Right to Non-Discrimination: you cannot be discriminated against for exercising your CCPA rights.

To exercise your CCPA rights, please contact us at online@sternmanagement.com.

7. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access and Correction: request access to and correction of your personal data.
  • Data Portability: request a copy of your data in a machine-readable format.
  • Data Deletion: request deletion of your data, subject to legal exceptions.
  • Objection to Processing: object to processing of your data based on legitimate interests.

To exercise your rights, please contact us at online@sternmanagement.com.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be indicated by a revised “Effective Date.” We encourage you to review this notice frequently to stay informed about how we protect your information.

10. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our site. You can control the use of cookies through your browser settings.

11. Contact Us

For any questions or comments about this policy, please contact us at:

Address: 5979 W 3rd Street, Suite 202, Los Angeles, CA 90024
Email: online@sternmanagement.com
Phone: 323-525-1501